Updated on 26-08-2024

  1. Overview

At Notable Unique SDN BHD, we strive to provide the highest level of satisfaction with our leasing management services. If, for any reason, you are not fully satisfied with the services you have purchased, we offer refunds under the conditions outlined below.

  1. Refund Eligibility

Refunds for leasing management services are generally not offered due to the nature of the services provided. However, refunds may be considered under specific circumstances, such as:

  • Service Not Rendered: If a service that was paid for in advance has not been delivered or initiated, you may be eligible for a refund.
  • Duplicate Payment: If a duplicate payment was made for the same service, we will issue a full refund for the duplicate payment.
  1. Non-Refundable Services

The following services are generally non-refundable:

  • Leasing Fees: Once a tenant has been secured and the leasing fee has been charged, this fee is non-refundable.
  • Management Fees: Monthly management fees are non-refundable after the service month has begun.
  1. Refund Request Process

To request a refund, please follow these steps:

  • Contact Us: Email our customer service team at notable.unique@gmail.com or call us at +6011 – 5894 5425 to initiate a refund request. Please provide your account details, the service in question, and the reason for the refund request.
  • Review: Upon receiving your refund request, we will review the details and determine if a refund is applicable based on our Refund Policy.
  • Decision: We will notify you of our decision within 30 business days. If approved, the refund will be processed according to the original method of payment.
  1. Refund Processing Time

If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days. Please note that the time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider.

  1. Disputes and Chargebacks

If you are dissatisfied with our refund decision, we encourage you to contact us directly to resolve the issue. Initiating a chargeback through your bank or credit card company without contacting us first may result in additional fees and delays in processing your refund.

  1. Changes to This Refund Policy

We reserve the right to update or change our Refund Policy at any time. Any changes will be posted on this page, and continued use of our services after such changes have been made will constitute your acceptance of the new terms.

  1. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

 

Notable Unique SDN BHD

12-4, 4th floor,
Jalan 3/114, Kuchai Business Center,
58100 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur

notable.unique@gmail.com

+6011-5894 5425